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Cancellation Requests Guide

Learn how to effectively manage and respond to guest cancellation requests

Dashboard Overview

Understand your cancellation requests dashboard and key metrics

The Cancellation Requests dashboard shows a comprehensive view of all guest cancellation requests. Monitor total requests, pending actions, and completed responses from one central location.

Dashboard Metrics

  • Total Requests - Overall number of cancellation requests
  • Pending - Requests awaiting your action
  • Accepted - Requests you have approved
  • Rejected - Requests you have declined
  • Cancelled - Requests that were withdrawn
  • Status Filters - Quick sorting options

Cancellation Requests Dashboard

The main dashboard provides an overview of all cancellation requests with status indicators and filtering options.

Cancellation Requests Dashboard

Fig. 1: Cancellation requests dashboard showing all requests with status filters

Status Categories:

  • Pending: Awaiting your response
  • Accepted: Approved cancellations
  • Rejected: Declined requests
  • Cancelled: Withdrawn by guest

💡 Pro Tip:

Use the status filters (Pending, Accepted, Rejected, Cancelled) to quickly find the requests you need to manage and prioritize your responses effectively.

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